CNETAnalysis: After catching some flack from the Chinese media about its warranty practices, Apple’s CEO Tim Cook has issued an apology with a plan of action to rectify the situation. A China Central Television Station report claimed Apple was providing better warranty service in other countries, while Chinese customers were only given repairs on broken parts, which led to Cook writing his letter. The lengthy note on Apple’s Chinese website indicated the company would look into its “Three Guarantees,” with Cook also remorseful about the company’s lack of communication with Chinese consumers. As a result, Cook stated Apple would institute for new policy adjustments designed to make the process of repair, replacement, or other warranty-related issues much more consumer friendly. Communication breakdown Part of Apple’s new plans include better and clarified iPhone 4 and iPhone 4S repair policies, including extended warranties for devices repaired within the last year. The model 4 phones can also now be replaced or have parts replaced and repaired under warranty within one year of purchase. Apple will be adding “concise and clear” warranty explanations on the official website, with an eye towards answering many questions that were left unclear previously. The company will also be offering better training and will better police the proper enforcement of warranties at Apple Authorized Service Providers, and has already provided new training materials for such staff. Finally, Apple has opened up its site to allow feedback directly from the consumers if they have any doubts or concerns about their service provider, including items that may fall outside the jurisdiction of the other addressed changes. This is clearly an issue Apple hoped to rectify swiftly, and should go a long way in keeping Chinese customers happy with the Cupertino company’s products. Posted by: Maryum!
CNews Karachi. July 05: A Pakistani Scientist in Britain has invented a new chemical for processing plastic (polythene) bags which has the quality of dissolution after its use in 105 days.A manufacturing unit for these plastic bags was being set up in Turkey while interest has been shown in the setting up of a big unit and manufacturing firm’s head quarter in Karachi which will be used to supply such dissolvable polythene bags to Asian countries. The Director of UK based firm Bio Plast Biodegradable Plastics GL Punn while leading a 15 member delegation called on EDO Municipal Services City Government Masood Alam. The Executive Director of Bio Plast Pakistan Muhammad Hanif Awan and M. Sultan Mehmood Awan was also present on this occasion. The Director of Bio Plast informed the EDO Municipal Services about the characteristics of new chemical. He said that the firm was going to set up its first plant in Turkey which will be operative in next two months. The delegation also praised the vi